Refund Policy
1. Standard Refund Schedule
Refunds are processed based on the cancellation date relative to the event date. All reference times are based on Korea Standard Time (KST) at midnight 00:00.
[Cancellation Date]
30+ days before the event (before August 1, 2026, 23:59 KST):
100% refund
14+ days before the event (before August 17, 2026, 23:59 KST):
50% refund
Within 14 days of the event (from August 18, 2026, 00:00 KST):
No refund
2. Special Conditions
Same-day cancellation: Full refund is available if cancelled before midnight (00:00 KST) on the day of purchase. This does not apply to purchases made within 14 days of the event.
Refunds are subject to payment processing fees as follows:
PayPal payments: A 4.4% processing fee will be deducted from the refund amount, per PayPal's policy.
International card payments: Foreign exchange fees imposed by card issuers may be deducted from the refund amount.
Bitcoin and Lightning Network payments: Refunds are calculated based on the KRW equivalent at the time of payment. OriginX is not responsible for losses due to Bitcoin price fluctuations. Refunds may be issued in either fiat currency (original payment method) or Bitcoin, at the user's choice.
Korean card payments: Refunds are processed through the original payment method with no additional fees.
3. Event Cancellation or Postponement
If the event is cancelled due to reasons attributable to OriginX: Full refund (100%, including any processing fees)
If the event is cancelled due to force majeure (natural disasters, epidemics, government regulations, etc.): Full refund (100%) OR transfer to the next edition of the event (at the user's choice)
If the event is postponed: Tickets will be automatically transferred to the rescheduled date. If the user cannot attend on the new date, a 100% refund will be issued.
4. Refund Process
How to request a refund: Send an email to refund@originseoulbtc.com with the following information:
Order number
Name and email of the payer
Reason for refund
Bank account details for refund (including SWIFT code for international transfers)
Processing time: 3–5 business days
Refund method: Refunds are issued through the original payment method (credit card → card reversal, bank transfer → account refund, PayPal → PayPal refund, Bitcoin → user's choice).
Delayed refunds: If a refund is delayed, OriginX will pay interest on the delayed amount at the rate specified in Article 21(2) of the Enforcement Decree of the Consumer Protection Act of Korea.
5. Non-Refundable Cases
Refunds may be restricted in the following cases:
Cancellation requested within 14 days of the event (Section 1 applies)
Tickets that have already been transferred or resold
Refund requested after attending the event
Entry denied due to violation of the Visitors Code of Conduct
6. Contact and Support
For refund-related inquiries, please contact:
Refunds: refund@originseoulbtc.com
General inquiries: contact@originseoulbtc.com
Response time: 1–2 business days
7. Governing Law and Jurisdiction
This Refund Policy is governed by the laws of the Republic of Korea. Any disputes arising from this policy shall be resolved in the district court having jurisdiction over the user's address. If the user's address or residence is unclear, the court shall be determined in accordance with the Civil Procedure Act of the Republic of Korea.
Article 1 (Purpose)
These Terms of Service (hereinafter "Terms") govern the rights, obligations, and responsibilities of users of the ORIGIN SEOUL 2026 event website at originseoulbtc.com (hereinafter "Website"). The Website provides event information and registration services (hereinafter "Services"). These Terms apply to electronic commerce conducted via PC communications and wireless communications, unless otherwise inconsistent with their nature.
Article 2 (Definitions)
① "Website" refers to the ORIGIN SEOUL 2026 event website operated by OriginX Inc., which serves as a virtual platform where users can purchase event tickets and related products or services through computer or information technology. This term also includes the operator of the Website.
② "User" refers to any individual, whether a Member or Non-Member, who accesses the Website and uses the Services provided under these Terms.
③ "Member" refers to an individual who has completed the registration process on the Website and continues to use the Services.
④ "Non-Member" refers to an individual who uses the Services without registering as a Member.
Article 3 (Posting, Notice, and Amendment of Terms)
① The Website shall display the following information on its homepage in a manner easily accessible to users. The full Terms may be provided through a linked page.
Name of the Website and name of the representative
Business address (including a location where consumer complaints can be processed)
Telephone number and email address
Business registration number and e-commerce business registration number
Personal information protection officer
② Before a user agrees to these Terms, the Website shall provide a separate link or pop-up screen to ensure the user understands important matters such as withdrawal of subscription (purchase cancellation) and refund conditions.
③ The Website may amend these Terms within the scope that does not violate applicable laws, including the Act on Consumer Protection in Electronic Commerce, the Electronic Financial Transactions Act, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act, and the Framework Act on Consumers.
④ When amending these Terms, the Website shall post the effective date and reason for amendment on its homepage from seven (7) days before the effective date until the day before the effective date.
However, if the amendment is disadvantageous to users, it shall be posted at least thirty (30) days in advance, with a clear comparison between the existing and amended Terms.
⑤ Amended Terms shall apply only to contracts concluded after the effective date. Existing contracts shall be governed by the Terms in effect at the time of contract formation.
A user who has entered into an existing contract may opt to apply the amended Terms by notifying the Website of their consent within the notice period.
⑥ Matters not specified in these Terms or their interpretation shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Electronic Commerce Consumer Protection Guidelines, and other applicable laws and customary practices.
Article 4 (Provision and Modification of Services)
① The Website performs the following functions:
Provision of ORIGIN SEOUL 2026 event ticket information and conclusion of purchase contracts
Delivery of purchased event tickets via email
Operation and notification of side programs (workshops, meetups, side events, 1:1 mentoring sessions, etc.)
Other functions as determined by the Website
② If event tickets are sold out or technical specifications change, the Website may modify the Services and shall promptly notify users of such changes and the implementation schedule.
③ If the contracted Service cannot be provided due to ticket sell-out, technical changes, force majeure events (including natural disasters and epidemics), or other unforeseen circumstances, the Website shall promptly notify the user.
④ If a user suffers damages due to the above circumstances, the Website shall compensate the user. However, this does not apply if the Website demonstrates that the damages did not result from its intent or negligence.
Article 5 (Service Interruption)
① The Website may temporarily suspend Services in the event of maintenance, inspection, replacement, or failure of information and communication equipment, or communication outages.
② If a user or third party suffers damages due to such temporary suspension, the Website shall provide compensation. However, this does not apply if the Website demonstrates that the damages did not result from its intent or negligence.
③ If Services cannot be provided due to changes in business operations, business closure, corporate mergers, or similar circumstances, the Website shall notify users in accordance with Article 8 (Notice to Members) and compensate consumers according to previously communicated terms.
Article 6 (Membership Registration)
① A user may apply for membership by completing the registration form provided by the Website and agreeing to these Terms.
② If the Website does not provide member-specific functions or information, this Article shall not apply.
Article 7 (Withdrawal and Loss of Membership)
① A Member may request to withdraw from the Website at any time, and the Website shall process the withdrawal immediately.
② If the Website does not provide member-specific functions or information, this Article shall not apply.
Article 8 (Notice to Members)
① When the Website provides notice to a Member, it may send such notice to the email address agreed upon in advance.
② If the Website does not provide member-specific functions or information, this Article shall not apply.
Article 9 (Purchase Application and Consent to Personal Information Provision)
① Users may submit purchase applications through the Website in the following or similar manner. The Website shall provide the following information clearly to facilitate the user's understanding:
Search and selection of event ticket categories (GA, PRO, VIP, etc.)
Input of participant information including name, nationality, organization, position, and email address
Review of Terms, restrictions on withdrawal of subscription, fees, and other cost-related information
The user's confirmation of agreement to these Terms and the above information (e.g., by mouse click)
Confirmation and approval of the purchase application by the Website or its representative
Selection of payment method
② If the Website needs to provide a purchaser's personal information to a third party, it shall notify and obtain consent from the purchaser regarding the following:
The party receiving the personal information
The purpose of use by the receiving party
The categories of personal information provided
The period of retention and use by the receiving party
(Consent shall also be obtained for any changes to the above)
③ If the Website outsources the processing of a purchaser's personal information to a third party, it shall notify and obtain consent regarding the following:
The processor (outsourced party)
The scope of outsourced work
(Consent shall also be obtained for any changes)
However, where necessary for performance of the service contract or for the purchaser's convenience, this may be communicated through the privacy policy in accordance with applicable laws (including the Act on Promotion of Information and Communications Network Utilization and Information Protection).
Article 10 (Formation of Contract)
① The Website may decline a purchase application made under Article 9 in any of the following cases:
The application contains false information, omissions, or errors
A minor attempts to purchase items prohibited by the Juvenile Protection Act
Approving the purchase application would cause significant disruption to the technical operation of the Website
In the case of a contract with a minor, consent from a legal guardian is required. The Website shall notify users that, without such consent, either the minor or the legal guardian may cancel the contract.
② A contract is deemed formed at the moment the Website sends a confirmation notice for the purchase application under Article 12 ①.
③ The Website's approval shall include:
Confirmation of the user's purchase application
Availability of the product or service
Information on whether the purchase can be modified or cancelled
Article 11 (Payment Methods)
Payment for products or services purchased through the Website may be made through any of the following methods. The Website shall not impose any fees beyond the price of the product or service.
Bank transfers, including internet banking and phone banking
Card payments, including credit cards, debit cards, and prepaid cards
Online account transfers
Bitcoin and Lightning Network payments
International payment methods (including PayPal)
Gift cards, promotional codes, or other instruments accepted by the Website
Other electronic payment methods
Article 12 (Confirmation Notice, Modification, and Cancellation of Purchase Application)
① The Website shall send a confirmation notice upon receipt of a user's purchase application.
② Upon receiving the confirmation notice, the user may immediately request modification or cancellation of the purchase application if the contents differ from the user's intent. The Website shall process such requests promptly if received before ticket issuance. However, if payment has already been completed, the provisions of Article 15 (Withdrawal of Subscription) shall apply.
Article 13 (Delivery of Event Tickets)
① Unless otherwise agreed between the Website and the user regarding delivery timing, the Website shall take necessary measures to ensure the smooth delivery of products or services.
Event tickets shall be delivered to the user's registered email address immediately upon payment completion.
If the Website has received all or part of the payment in advance, it shall take necessary measures within three (3) business days from the payment date.
The Website shall enable users to confirm the delivery procedure and progress.
② The Website shall clearly specify the delivery method and timing for event tickets.
If the Website fails to meet the agreed delivery schedule, it shall compensate the user for any damages incurred. However, this does not apply if the Website demonstrates that the damages did not result from its intent or negligence.
Article 14 (Refund)
① If the Website is unable to provide the ordered product or service due to sold-out inventory or similar reasons, it shall promptly notify the user and, if payment has been received, take refund measures within three (3) business days.
② If the event is cancelled due to reasons attributable to the Website, users shall receive a full refund (100%) of the payment amount.
Article 15 (Withdrawal of Subscription)
① A user who has purchased event tickets through the Website may receive a full refund within seven (7) days from the date of receipt of contract information under Article 13 ①.
However, if ticket delivery is delayed beyond the contract receipt date, the refund period shall be calculated from the date of delivery or the date delivery commences.
② If a user cancels the ticket purchase before the event date, the following refund schedule shall apply:
Cancellation 30 or more days before the event: 100% refund
Cancellation 14 or more days before the event: 50% refund
Cancellation less than 14 days before the event: No refund
③ When both Paragraphs 1 and 2 apply, Paragraph 2 (refund schedule) shall take precedence.
However, if the user cancels before 00:00 on the day of booking, a full refund is available.
④ If the Website fails to clearly disclose restrictions on withdrawal of subscription or fails to take measures enabling users to easily verify such information, it cannot restrict the user's right of withdrawal.
⑤ If event tickets differ from advertised content or contract terms, the user may withdraw the subscription within three (3) months from the date of ticket receipt, or within thirty (30) days from the date of becoming aware of such discrepancy.
Article 16 (Effects of Withdrawal of Subscription)
① When a user returns event tickets or other products, the Website shall refund the payment within three (3) business days.
If the refund is delayed, the Website shall pay interest on the delayed amount, calculated at the delay interest rate specified in Article 21 ② of the Enforcement Decree of the Consumer Protection Act.
② For payments made by credit card or electronic currency, the Website shall immediately request the relevant payment provider to cancel or suspend the charge upon refund.
Article 17 (Protection of Personal Information)
① The Website shall collect only the minimum personal information necessary for service provision.
② At the time of membership registration, the Website shall not collect information not required for performance of the purchase contract in advance.
However, minimum specific personal information may be collected before the purchase contract is concluded, where required by applicable law.
③ The Website shall clearly notify users of the purpose of collection and use of personal information and obtain their consent.
④ The Website shall not use collected personal information for purposes other than those for which it was collected. Any new use or provision to third parties requires the user's consent, except where otherwise permitted by law.
⑤ Where consent is required for the collection, use, or provision of personal information, the Website shall notify users in advance of the identity (name, nationality, affiliation, position, email, etc.) and purpose of the personal information processor.
Users may withdraw their consent at any time.
⑥ Users may request access to and correction of their personal information held by the Website. The Website shall process such requests promptly and shall not use the relevant personal information during the correction process.
⑦ The Website shall minimize the number of personnel handling personal information and shall be liable for damages incurred by users due to leakage, theft, loss, unauthorized provision, or alteration of personal information.
⑧ The Website and any third party receiving personal information from the Website shall promptly destroy such information once the collection purpose has been achieved.
⑨ The Website shall not provide consent forms for the collection, use, or provision of personal information with pre-checked boxes.
Refusal to consent to non-essential personal information collection shall not restrict service provision, including membership registration.
However, where personal information is essential to the service, the Website shall clearly notify users that the service may be restricted.
Article 18 (Obligations of the Website)
① The Website shall not engage in activities prohibited by law or these Terms and shall make its best efforts to provide products and services in a continuous and stable manner.
② The Website shall establish secure systems to protect users' personal information and ensure data security.
③ The Website shall compensate users for damages caused by unfair labeling or advertising as defined in Article 3 of the Act on Fair Labeling and Advertising.
④ The Website shall not send commercial advertising emails that users do not wish to receive.
Article 19 (Obligations Regarding Member ID and Password)
① The responsibility for managing a Member's ID and password rests with the Member.
② Members shall not provide or share their ID and password with third parties.
③ If a Member becomes aware that their ID or password has been stolen or is being used by a third party, they shall immediately notify the Website and follow its instructions.
Article 20 (Obligations of the User)
Users are prohibited from engaging in the following:
Registering false information during membership registration or information updates
Misappropriating another person's personal information
Modifying information posted on the Website
Transmitting or posting information (including computer programs) not permitted by the Website
Infringing on copyrights or intellectual property rights of the Website or third parties
Damaging the reputation of the Website or third parties, or interfering with their business
Posting or disclosing obscene, violent, or otherwise objectionable messages, images, sounds, or other content that violates public order or morals
Unauthorized transfer, resale, forgery, or alteration of event tickets
Article 21 (Copyright and Restrictions on Use)
① Copyright and other intellectual property rights to content created on the Website belong to the Website.
② Users shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use information obtained from the Website for commercial purposes without prior consent.
③ If the Website uses content created by users, it shall provide prior notice to the user.
④ Copyright to photographs and videos taken at the ORIGIN SEOUL 2026 venue belongs to the Website. By attending the event, users consent to the use of their image in promotional materials for the event.
Article 22 (Dispute Resolution)
① The Website operates a damage compensation and complaint handling system to address legitimate user concerns and provide compensation for damages.
② The Website shall prioritize processing complaints and opinions submitted by users. If prompt processing is not possible, the Website shall immediately notify the user of the reason and processing schedule.
③ If a dispute arises between the Website and a user regarding electronic commerce, and the user requests dispute resolution for damage relief, the dispute may be resolved through a mediation body designated by the Website, the Korea Fair Trade Commission, or a body operated by a Mayor or Provincial Governor.
Article 23 (Governing Law and Jurisdiction)
① Lawsuits regarding electronic commerce disputes between the Website and users shall be filed with the district court having jurisdiction over the user's address at the time of filing. If the user's address or residence is unclear at the time of filing, the court shall be determined in accordance with the Civil Procedure Act of the Republic of Korea.
② All electronic commerce disputes between the Website and users shall be governed by the laws of the Republic of Korea.